Course Customer Experience Professionals Customer Journeys Employee Engagement 
Lumoa
JANUARY 19, 2023
Here’s your ultimate guide on how to build a customer experience department. Map Your Current Customer Journey 3. Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey.
ClearAction
SEPTEMBER 25, 2022
CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. Other joyful discoveries include accountability methods and practical ways to shape customer-centricity company-wide. CCXP Struggles.
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CloudCherry
MARCH 8, 2019
She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne has over 20 years of experience into ‘Customer Experience’ as she learned early on from her father. Her mission is “To Create Fewer Ruined Days for Customers.”
CX Journey
MAY 24, 2017
Quite simply: without employees, you have no customer experience. The linkage between employee engagement and experience and the customer experience has been proven. It's real, and your employees matter! Role Play : When we role play, we model behaviors that we expect from our employees.
ShepHyken
NOVEMBER 30, 2018
Customers and organizations agree that the ability to seamlessly span channels is the hallmark of the omnichannel revolution. Trouble spanning channels, meanwhile, ranks as one of the biggest customer experience pain points. That recommendation is, of course, the epitome of a cliché.
Customer Bliss
AUGUST 16, 2018
Yes, you need to sell product to make money, but it needs to be looked at through the lens of the full CX journey, inclusive of customer and employee engagement. One of his first steps to initiating this infusion was to experience the Yellowfin product training as a customer himself. About Lee Roquet.
ClearAction
MARCH 23, 2015
Don't create busy-work for employees for the sake of “engaging” them. Instead, make sure employee engagement contributes to CX excellence in terms of making improvements and using creativity for novel ways to increase mutual value for the company and customers.
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