CXNext Podcast Episode 56: From Contact Center to CX Officer: Leadership for Customer Experience
Bold360
MAY 14, 2020
I once subscribed to the Moses model of CX leadership. I came down from Mount Sinai, slammed my golden tablets of voice of customer data in hand in front of the people, and said…. Transitioning from the contact center to CX leadership. How much overlap exists between the contact center and CX?
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