5 ways to drive sustainable, well-rounded agent performance through gamification
NICE inContact
JUNE 29, 2021
Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.
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Gamification in the Workplace: More Than Just a Contest
Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? In a contact center setting, this can mean badges, a point system, and moving up to the next level when agents perform well. Why Gamification?
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Identifying And Cultivating Top Talent In Your Contact Center
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Compounding the challenges, the KPIs used by many contact centers don’t match organizational goals or business goals, affecting your contact center’s overall performance. The gamification software Kahoot!,
Best Contact Center Software for Remote Workers
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Agents who felt their contact centers were handling remote work well told us they appreciated: Clear expectations. Communication.
3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use
Playvox
AUGUST 15, 2022
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Recent research by Playvox sheds new light on the state of contact center remote work.
How to Enhance the Agent Experience for Your Hybrid Contact Center Team
Playvox
JANUARY 5, 2022
While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations. A great way to determine if your contact center team is engaged is to watch for behaviors commonly displayed by disengaged employees. Download our eBook.
Seven technologies to improve customer service in SMBs
Vonage
OCTOBER 22, 2015
With more consumers turning to channels such as Facebook to complain about poor customer service, social media is a technology that has caused contact centers a great deal of concern. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Social media.
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