Consumers Customer Service Strategies Engagement Exceptional Customer Service 
Kustomer
SEPTEMBER 1, 2022
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. What Is Customer Service Strategy?
Kustomer
OCTOBER 14, 2020
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, if the customer experience is tainted with one poor interaction, customer loyalty can be lost. 6 Ways to Maintain a Strong Customer Service Strategy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
OCTOBER 2, 2020
Optimal customer service is a must for companies that want a stellar reputation that keeps business flowing. In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important.
Maru/HUB
FEBRUARY 2, 2018
An interesting study conducted by Aspect in 2017 revealed that amongst the 1,000 American consumers surveyed, nearly a third would rather clean a toilet than talk to customer service. So, how can you ensure you are giving customers the best experience possible? How much more are they willing to pay?
ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
Lumoa
JUNE 14, 2023
Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. What do they have in common?
ShepHyken
JULY 16, 2021
He writes about creating a better experience for customers when they come into a store. Consumers were turning to online delivery options, and they will continue to do so. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have.
Expert insights. Personalized for you.
104 
Let's personalize your content