Consumers Customer Service Representative Customer Service Strategies Engagement 
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. This is an alarming discrepancy. What’s Next?
ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
APRIL 18, 2024
This not only saves time and effort for human agents but also ensures timely responses to customers. Personalized Recommendations A study by Accenture found that 91% of consumers are more likely to shop with brands that recognize, remember, and provide relevant offers and recommendations.
Talkdesk
JULY 14, 2016
Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.
Ecrion
JULY 22, 2019
In it, we’ll fill you in on some of the best ways to improve your customer service training — and increase revenue, customer retention, brand recognition , and more as a result. Personalized, one-to-one communication with real people is absolutely essential to customer retention and loyalty.
Kustomer
MAY 13, 2020
Consumer expectations are changing daily, and technology has a lot to do with this. The digital age has made customers expect instant gratification; when technology makes just about any informationavailable at the click of a button, more and more people are turning to their devices for answers. Taking the Omnichannel Approach.
ShepHyken
FEBRUARY 19, 2023
Their success stems from the ability to deliver exceptional customer experiences and develop innovative products and services that customers can’t get anywhere else. Consumers don’t just like these brands — they love them. My Comment: Wouldn’t you like to be the brand or company your customers can’t live without? (Of
Expert insights. Personalized for you.
120 
Let's personalize your content