Second to None

OCTOBER 5, 2018

There is a constantly shifting spectrum of consumer desires and expectations and if your team is not learning and adjusting to these trends customers will quickly move on to a brand that piques these evolving interests. In practice, these live chat representatives can help customers in a variety of different ways. 1] [link]. [2]

Chatbots 59

Chatbots Ecommerce Voice of Customer Retail 59

OpinionLab

DECEMBER 17, 2018

Pretty soon, our familiar [+] feedback symbol was seemingly ubiquitous as our little company was doing business with a Who’s Who of ecommerce early-adopters who leveraged OpinionLab to guide their growth. The path forward.

Competitive Advantage 95

Competitive Advantage Ecommerce Voice of Customer Social Media 95

Second to None

APRIL 17, 2018

Online ordering and eCommerce stores have allowed brands to utilize convenience as a tool to separate themselves from the competition. Consumers are now used to being able to accomplish virtually anything without leaving the comfort of their home, and this concept is now moving beyond products and has penetrated service-based organizations.

Measurement 59

Measurement Customer Service Leadership Ecommerce 59

Second to None

APRIL 19, 2018

The data provided by these programs can serve as an essential building block to any leading Customer Experience program because it comes directly from the mouth of the consumer. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2 [link].

Customer Experience 54

Customer Experience Omni-Channel Ecommerce Voice of Customer 54

Second to None

FEBRUARY 20, 2018

A significant investment in eCommerce optimization, in-store aesthetic, employee training and Customer Experience measurement can help to establish industry leadership. One metric that stood out in the study was customers who were proud to say they have purchased from a specific brand.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

ShepHyken

FEBRUARY 16, 2018

One organizational aspect that is a great opportunity for competitive benchmarking is the digital Customer Experience. Whether it is an eCommerce store or just measuring a site experience, gathering quantifiable data about how your competitors’ sites perform can set an easily understandable goal for your website.

Measurement 86

Measurement Ecommerce Analysis Industry 86

Second to None

APRIL 10, 2018

Understanding your how you make a first impression is vital to establishing long-term relationships with consumers, and this interaction begins as soon as a customer walks into your store or logs onto your website. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Healthcare 54

Healthcare Leadership Ecommerce Guidelines 54

SurveySensum

SEPTEMBER 19, 2022

Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? How does the voice of customer help businesses? Reduce customer churn.

Voice of Customer 52

Voice of Customer Social Media Feedback Analysis 52

Second to None

SEPTEMBER 20, 2018

Mobile devices have become a ubiquitous aspect of American consumer culture. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. The reality is, if you want to be an digital leader, you cannot ignore the relationship between mobile device use and eCommerce optimization.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54