C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 177

Retail Apparel Transportation Trends 177

C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Am I being naive?

Retail 194

Retail Trends Apparel Transportation 194

Comm100

MARCH 2, 2022

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. While seemingly sensible, this approach does not generate the customer experience innovation or transformation needed to lead in the industry.

Customer Expectations 130

Customer Expectations Net Promoter Score Effort Score Policies 130

Maru Group

JUNE 2, 2022

Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. As pandemic-shuttered consumers turned to online shopping in exploding numbers, and more companies turned to third-party fulfillment partners, the issues with e-commerce became exponentially apparent.

e-support 83

e-support Customer Experience Retail Touchpoint 83

Second to None

JUNE 12, 2020

Conversations with employees are also necessary because they are the building blocks of your customer experience. Cultivate a culture where your employees are excited to share your brand, through simple word-of-mouth conversations and across digital platforms. Trust with employees ultimately funnels trust into your customers.

Customer Experience 62

Customer Experience Customer Service Representative Chatbots Customers 62

Thunderhead

JULY 2, 2018

Part of a local movement to foster innovation and economic success, these societies were considered radical – far removed from the received wisdom that profit should be the key force driving financial institutions. And of course, these new online experiences must align with those provided so brilliantly ‘in branch’.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45