NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article.

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Contact Center Strategy Call Center Multi-Channel 52

Talkdesk

JULY 16, 2019

Do they want personal, friendly customer interactions, or do they want an effective call center agent who can provide fast resolution of their issue? In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service.

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Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Many consumers and prospects want rapid, accurate replies. And here are the telltales.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

MARCH 14, 2023

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. This can make integration a challenging and time-consuming process. We talked about: ?

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Contact Center Call Recording Call Center Guidelines 52

NobelBiz

JANUARY 24, 2022

Churn rate is a metric used to determine the rate at which consumers or subscribers abandon a product, service, or brand. It is used to determine a business’s capacity to retain consumers. As a result, this indicator is more consumer-oriented, yet we occasionally hear about a company’s attrition rate.

Contact Center 52

Contact Center How To Call Center Training 52

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. Likewise AI helps managers with capacity planning, forecasting, employee scheduling, and makes intraday planning easy, accurate, and far less time-consuming.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Many consumers and prospects want rapid, accurate replies. And here are the telltales.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

JANUARY 31, 2022

In this situation, there are two sorts of knowledge bases: internal knowledge bases, which serve the company’s personnel, and external knowledge bases, which are immediately available to consumers allowing them to discover answers to their potential queries independently.

Knowledge Base 52

Knowledge Base Contact Center How To Omni-Channel 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

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Call Center Management Contact Center Gamification 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple! Jason Cutter, CEO of Cutter Consulting Group.

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Return on Investment Contact Center ROI Measurement 52

NobelBiz

SEPTEMBER 21, 2020

Forced by the Pandemic, call centers, and contact centers have moved remote on a massive scale , closing down physical offices in favor of virtual ones. Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues. Find more information here.

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Call Center Industry Contact Center Government 52