NobelBiz
FEBRUARY 21, 2023
An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. A confident consumer who trusts in their product or service selection will be more likely to promote it to others if they receive excellent customer service from your business.
UJET
MARCH 24, 2020
Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET Blog.
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UJET
MARCH 24, 2020
Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET.
NobelBiz
JUNE 13, 2023
However, this has also led to a rise in unsolicited robocalls, leading authorities, and service providers to flag suspicious numbers to protect consumers. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. regulation that protects consumers from unsolicited calls and messages.
Playvox
FEBRUARY 13, 2023
Qualtrics examined three key aspects of consumer loyalty to a company: trust, advocacy, and ongoing purchases. Advocacy The study showed that 88% of consumers were likely to recommend an organization after a very good experience — and only 17% after a poor experience. But what’s the real value of a loyal customer? of revenue.
Playvox
JUNE 28, 2022
During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. While presenting a tremendous opportunity for business growth, this trend also creates challenges for contact centers.
NobelBiz
JANUARY 10, 2022
These performance indicators will assist you in addressing the following questions: How many consumers am I now serving? By directly soliciting information from your consumers or by acquiring third-party data. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “ How are you going to do this?
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