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10 Essential KPIs for Measuring Contact Center CRM Performance

NobelBiz

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. Managing entails not only establishing customer relations activities, but also monitoring their effectiveness, impact, efficiency, and profitability.

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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods.

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Compliance: Contact Center and Debt Collection Agency Guide

NobelBiz

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. Which is integrated with our OMNI+ cloud contact center omnichannel solution.

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12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.

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How to build a successful outbound lead gen strategy for contact centers

NobelBiz

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Solution: To increase conversion rates, call centers should provide continuous training and support for their agents, fine-tune their value propositions, and develop better rapport-building techniques.

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Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

NobelBiz

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. And this is a decisive factor in the relationship between brands and clients. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers.