Beyond Philosophy
OCTOBER 2, 2017
As a Customer Experience professional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. . The Three Trends You Can’t Ignore in CX Today.
ijgolding
JULY 14, 2017
Journey mapping helps to clear the mist, so you can design interactions with purpose, which meet their true goals and deliver the total experience. Like me, Beth is a Customer Experience Specialist and proud to be a Certified Customer Experience Professional (CCXP).
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ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. If you spot a talented service designer, hold on to them. 358 44 37 94 980.
Michelli Experience
AUGUST 22, 2017
Given the time I spend on planes traveling to speak and consult, I have a fairly positive view of the airline industry. My perspective likely varies greatly from someone who travels only during peak holiday periods or who watches the same customer-experience disaster video repeatedly. Michelli, Ph.D.
CX Journey
MARCH 14, 2017
isn't that all going to impact the customer experience? As customer experience professionals, we don't really own any budget, except for maybe listening tools, analytical tools, and personnel. But oftentimes, that budget sits elsewhere, e.g., marketing, operations, customer service, etc., Here's the thing.
Beyond Philosophy
MARCH 25, 2019
Today we will take a closer look at what irrationality means in a Customer Experience and how it applies to customers’ decision making. Moreover, and perhaps most importantly, we will address what you can do about customer irrationality in your Customer Experience design. Quite the opposite.
Beyond Philosophy
MARCH 4, 2019
We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. Why Customers Make Strange Decisions.
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