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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

This could be from home, a co-working space, or any other location with an internet connection. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

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The Metaverse and Online Communities: Khoros 101

Lithium

Metaverses are narrative driven and hosted for connection between people, groups, and organizations. Avatars let people connect through body language, expressing themselves in real time. A user feels more empowered than ever to connect with others, find information, explore, shop, and so much more.

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How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

Agent engagement refers to an employee’s mental and emotional connection to your company. Conflicts inevitably arise so if you must miss a meeting, reschedule it in a timely fashion. Regular and clear communication are fundamental to a positive employee experience and to ensuring your team feels connected, informed, and engaged.

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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

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Boost your sales: Unlocking refer-a-friend program secrets

BirdEye

For example, a fashion brand might offer a 15% discount to the referrer and 25% off for the referred customer’s first purchase. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends. The dual-focused incentive can be tailored based on your target audiences.

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How to Drive Engagement with Gamification in Your Contact Center

Playvox

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

Heidi: So, connecting with people especially something as delicate as weight loss, that is not so bot, it will only see a live agent on my side, but we would use a bot to ask them basic screening questions upfront, have you ever been a client of Jenny Craig, are you returning to us? Tony: Cool. Tony: Cool.