CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Visitors want to feel that they’re talking with someone real, even on social media.

Social Media 93

Social Media Customer Service Tips CRM 93

Bill Quiseng

MAY 2, 2021

STEP ONE: Thank ALL customers who gave you survey feedback. Businesses do a good job at responding with a “mea culpa” message to customers who were dissatisfied. But in this age of opt-in privacy guidelines, many do not reply to customers who offer complimentary feedback. That is just wrong.

Customer Service 136

Customer Service Fashion Guidelines Exceptional Customer Service 136

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. Look around you.

Social Media 167

Social Media Customer Service Self Service Customers 167

Magellan Solutions

AUGUST 14, 2020

For your customers, this is also a better alternative to phone calls. As long as they have a reliable connection, they can reach out to you anytime regarding their concerns. Take advantage of these new technologies to engage customers and address their issues with your brand. Social media, of course, is as relevant as ever.

e-support 52

e-support Customer Experience Self Service Call Center 52

BirdEye

NOVEMBER 7, 2023

The primary purpose of these car sales email templates is not just to sell; it’s to connect, engage, and ultimately guide the customer through their buying journey. Make sure to personalize as per your brand’s voice and guidelines. As an exclusive member, you can enjoy exceptional savings on various vehicles.

Sales 115

Sales Automotive Tips Advertising 115

SurveySensum

JULY 4, 2023

Here are some tips with which you can achieve: Create designated sample stations: Providing testers or samples allows customers to experience the product which can influence their purchasing decisions positively. Dedicated Refund Counter: Designate a specific area or counter in the store where customers can go to process their refunds.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Here are some tips with which you can achieve: Create designated sample stations: Providing testers or samples allows customers to experience the product which can influence their purchasing decisions positively. Dedicated Refund Counter: Designate a specific area or counter in the store where customers can go to process their refunds.

Retail 52

Retail Customer Experience Touchpoint Survey 52