InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Analytics 488

Analytics Customer Insights Data Social Media 488

Bob Hayes

SEPTEMBER 18, 2017

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. It’s time to tune in to what customers and employees are saying — implicitly and explicitly.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

Bob Hayes

DECEMBER 17, 2017

Customer Analytics Best Practices: Free White Paper - Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs. Download the complete 22-page white paper. In this post, I will explore this analogy further.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Bob Hayes

DECEMBER 17, 2017

Customer Analytics Best Practices: Free White Paper – Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs. Download the complete 22-page white paper. What Must You Ask? Thanks for reading my writing.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

SurveySparrow

APRIL 11, 2021

Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage. What is their social media interaction with your brand like? How many times have they opened emails from you?

Strategy 98

Strategy How To Effort Score Social Media 98

Magellan Solutions

MAY 3, 2020

It covers link building, content marketing, keyword research, and even optimization of meta tags, social media, and images for search engines. Leverage the power of social media. Social media is a good platform to promote your content, may it be through industry news, white papers, blog posts, and company announcements.

Company 52

Company Social Media Marketing Competitive Advantage 52