TechSee

SEPTEMBER 29, 2020

This is especially relevant in today’s customer-focused marketplace, where expectations are high, and customer service excellence has become a competitive advantage. Feedback can be collected regularly from staff; agents are well placed to highlight any roadblocks or barriers to success.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. Showing customers how their feedback has impacted the company drives engagement. Create a process. Upfront investment pays off.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. This can provide valuable insights into areas for improvement and potential competitive advantages.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Have more frequent feedback sessions with your agents and offer ways for them to give you feedback too. ENJOYING THIS ARTICLE?

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Verint

FEBRUARY 10, 2016

Everyone is looking for a competitive advantage in 2016. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.

Employee Engagement 20

Employee Engagement Engagement Gamification Customer Engagement 20

ProProfs Chat

JUNE 30, 2020

And who can resist an online quiz with instant feedback?” How to Revolutionize Customer Employee Engagement with Big Data and Gamification. In this book, you can see how the author has talked about known companies that have used customer service as one of the biggest competitive advantages in the market.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Transform your compliance liabilities into a competitive advantage with NobelBiz OMNI+ powered by SafeSelect.

Call Center 98

Call Center Software Contact Center Software Contact Center 98