InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 260

Hospitality Call Center Retail NPS 260

Blake Morgan

JANUARY 20, 2022

Donna is an author, speaker and customer onboarding strategist. Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . Stacy comes from a business background and provides insights on humanizing businesses and creating a competitive advantage with CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. You become too focused on customer acquisition and neglect customer retention which is the primary reason why we want new customers in the first place!

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

Kustomer

AUGUST 26, 2022

Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. Crack the Customer Code. Experience This! Gartner ThinkCast.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

LoyaltyPlus

AUGUST 4, 2017

To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. CRM solutions are not just a nice-to-have, but a necessity in a world where customer retention is of prime importance. Get the unfair advantage. Bridging the gap. The Functional Architecture of CRMPlus.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Confirmit

SEPTEMBER 24, 2018

Identify at-risk customers. Create a link between them and business KPIs, such as customer retention or revenue from positive word of mouth. Confirmit enables organizations like yours to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change.

CEM 40

CEM Software Multi-Channel Effort Score 40

Confirmit

SEPTEMBER 24, 2018

Identify at-risk customers. Create a link between them and business KPIs, such as customer retention or revenue from positive word of mouth. Confirmit enables organizations like yours to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change.

CEM 40

CEM Software Multi-Channel Effort Score 40