Competitive Advantage Customer Relationship Management Innovation Leadership 
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
Doug Leather
JULY 29, 2014
It goes without saying that if your organisation pledges to become more customer-centric, you need to innovate your business model through a customer-centric lens.
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Doug Leather
APRIL 30, 2014
I only wish that people would stop making bold statements that they’re never going to deliver upon, unless they develop a REAL understanding of their current reality, a REAL understanding of the reality to which they aspire, and REAL capacity for change.
Doug Leather
APRIL 23, 2014
21st century Government 21st Century Organisation Best Practice Business Models Change Management Competitive Advantage Customer Centricity Customer Efficiency Customer Experience customer management Customer Relationship Management Customer Strategy Customer-centric government Frameworks Innovation Leadership Sustainability Sustainable Business Performance (..)
Doug Leather
MARCH 19, 2014
I admit that I’m a customer-centric evangelist because quite frankly, how else can you build meaningful competitive advantage? Customer-centricity is all about differentiation and it’s almost impossible to sustain differentiation around product, price and distribution footprint. I’m guilty!
SurveySparrow
JUNE 30, 2023
Problem-solving skills enable them to address challenges and create innovative solutions that enhance the overall customer experience. Leadership and Influencing Skills : As custodians of customer satisfaction, customer experience managers often need to lead and influence cross-functional teams.
Doug Leather
MARCH 11, 2014
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