Lumoa
OCTOBER 24, 2023
Success in customer experience (CX) can be represented by numbers. A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience.
Horizon CX
APRIL 30, 2024
Organizational Transformation: The Role of Customer Experience Professionals Introduction Organizational transformation is often perceived as an elusive goal, reserved for C-suite executives with immense power and influence. That may be true in many instances, but the reality is more nuanced.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.
Horizon CX
DECEMBER 1, 2023
By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position. A few references to consider are among the following.
Lumoa
JANUARY 9, 2018
For larger organizations, the top customer experience challenge will be figuring out how to strategically invest for the present while staying nimble for the future. For larger organizations, the best path is to focus on the current experience while keeping an eye to the future. Blockchain, GDPR) and coordination.
Customer Bliss
MARCH 30, 2017
Customer engagement: This was about personalizing the experience and not delivering a one-size-fits-all CX to consumers in a time of increasing personalization. Employee engagement: Essentially, a greater involvement by employees in the processes of defining and reimagining different customer touch points. handle times, etc.)
Lumoa
OCTOBER 31, 2018
For larger organizations, the top customer experience challenge will be figuring out how to strategically invest for the present while staying nimble for the future. For larger organizations, the best path is to focus on the current experience while keeping an eye to the future. Blockchain, GDPR) and coordination.
Expert insights. Personalized for you.
208 
Let's personalize your content