A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
InMoment XI
JANUARY 2, 2023
Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain their ideal customers. And with a few clicks, they can compare your company with your competitor’s offering, and learn how others perceive you. When you start your CX efforts, you need to consider how to measure it.
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