Integrity Solutions
FEBRUARY 12, 2021
Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . But what about the more subtle “rules” that aren’t covered in the employee handbook? By Steve Schmidt.
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.
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Kayako
JUNE 30, 2016
It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them. They understand that their service is infinitely more important than even the product itself.
Kayako
JUNE 30, 2016
It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them. They understand that their service is infinitely more important than even the product itself.
Ann Michaels and Associates
OCTOBER 28, 2018
Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .
ShepHyken
APRIL 4, 2017
Jeff Toister Provides 3 Steps to Developing a Customer-Focused Culture. Nearly every company says that they want to have a customer-focused culture, but then why are so many companies lacking one? What are the steps that your company needs to take to be committed to becoming customer focused?
ShepHyken
NOVEMBER 21, 2016
Well, have you ever tried to be your own customer? My Comment: Have you ever tried mystery shopping your own company? But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. For information contact or www.hyken.com.
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