CloudCherry
AUGUST 27, 2019
Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus.
ShepHyken
FEBRUARY 27, 2019
They start with a playbook that lists the standards that drive the vision, which include something as simple as the proper way to greet customers as well as more detailed processes. As I read through the handbook, I could sense the bank’s vision and values coming through the pages. Ethics and behaviors are covered.
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Integrity Solutions
FEBRUARY 12, 2021
But what about the more subtle “rules” that aren’t covered in the employee handbook? For example, do they know not to speak to customers in a bored or impatient tone? This is especially relevant where staff performance is constantly measured and rated by customers. The strategy needs to be clear and specific.
TechSee
JUNE 16, 2022
As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.
Kayako
JUNE 30, 2016
Their overriding view of the emails and phone call responses they undertake is “that’ll do” rather than “this will be one of the best responses they will ever get” (correct this with some customer service training activities ). How will you know when you’ve got customer service skills right?
Kayako
JUNE 30, 2016
Their overriding view of the emails and phone call responses they undertake is “that’ll do” rather than “this will be one of the best responses they will ever get” (correct this with some customer service training activities ). How will you know when you’ve got customer service skills right?
CSM Magazine
MARCH 4, 2022
Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more.
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