Company Customer Experience Professionals Customer Focused Employee Engagement 
Experience Investigators by 360Connext
OCTOBER 6, 2014
Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.
ijgolding
JUNE 9, 2015
If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.
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CX Journey
MAY 24, 2017
Quite simply: without employees, you have no customer experience. The linkage between employee engagement and experience and the customer experience has been proven. It's real, and your employees matter! Let employees choose if your company is the kind of company they want to work for.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. Kerry is the co-author of the book “Outside In: The Power of Putting Customers at the Center of Your Business”.
Customer Guru
AUGUST 8, 2018
He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. She has over 16 years of experience in areas of market research, program management, marketing, instructional design, and training. Aimee Lucas Follow @Aimee_Lucas.
CX Journey
MARCH 12, 2015
As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” The two terms are related, and they’re both elements of customer experience improvement. Advocacy), “It would take a lot to get me to leave this company.”
Experience Investigators by 360Connext
MARCH 9, 2015
I’ve seen plenty of Marketing, HR and Technology leaders who have made astounding improvements in the experiences they create for customers. Customer focused organizations smoke the competition. Start taking note of these observations and pay attention to how events or situations made you feel as a customer.
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