Communication Gamification Leadership Tips 
Playvox
FEBRUARY 13, 2024
Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader. It’s a cost-effective coaching technique, and it communicates to top-performers that their expertise and talents are recognized and valued.
COPC
MARCH 11, 2024
The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction. What are the types and frequency of communications during this period? Effective leadership involves asking insightful questions that drive internal reflection and improvement.
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Beyond Philosophy
JUNE 11, 2015
CMC, is Thought Leadership Principal for Beyond Philosophy. Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” Michael Lowenstein, Ph.D.,
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents. Want to learn more?
CSM Magazine
APRIL 13, 2023
To do this, companies should ensure clear communication from the beginning, setting out the expectations and topics of conversation in an organized manner. Companies should then guide how to navigate these conversations with competence and professionalism.
Playvox
JANUARY 5, 2022
While the employee experience is impacted by the broader organization, agent engagement is largely influenced by an employee’s manager through job assignments, trust, communication, and recognition. Try these tips to keep your contact center team engaged – whether working remotely or in the office. Communicate Consistently and Clearly.
NobelBiz
FEBRUARY 10, 2023
Listen to the full episode here: Tony: What tips do you have for a person that wants to start a virtual call center? We also use gamification, in the sense that we organize team fun sessions, parties and we just constantly engage. And we’ve realized that there is a comfort in working from home, but that it is too comfortable.
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