Communication Customer Care Customer Experience Wireless 
Oracle
JULY 14, 2020
Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Contactless consumer experiences: payments. Contactless consumer experiences: curbside pickup.
Magellan Solutions
MAY 3, 2022
Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. The patterns and needs of customers dictate the direction of the market.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tricia Morris
SEPTEMBER 25, 2015
In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. A Focus on Customer Convenience. A Vote for Better Customer Care. You can read more here.
Pointillist
SEPTEMBER 10, 2020
By Steve Offsey The goal of customer journey orchestration is to improve journey outcomes by enabling the most relevant interactions in the context of each customer’s goals and their overall experience. What is Customer Journey Orchestration? Journey orchestration goes beyond traditional personalization techniques.
PeopleMetrics
JANUARY 12, 2015
We have 12 months to kick butt with our customer-centric goals. Superhero fantasies aside, what do you want achieve in 2015 with your customer experience efforts? Do you have a succinct definition of your customer experience goal? Delivering the most insightful, value added experience to prospects and clients.
Interactions
JANUARY 23, 2019
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. It’s important to note that when most customers call, they’re already in a state of stress. Here are the challenges they often face: 1.
Magellan Solutions
MAY 6, 2020
Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses.
Expert insights. Personalized for you.
111 
Let's personalize your content