Gainsight

JULY 6, 2021

Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer base. We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. Gainsight Sightline Vault.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Survicate

MARCH 20, 2019

We took those phrases and made them part of our employee handbooks and marketing. Listen to your customers, otherwise, you will have none ” says Zach Hendrix, Co-Founder of GreenPal. Hendrix also recalls an anecdote that shows the level of transparency NPS surveys brought into customer communication. Run NPS surveys. “

Tips 85

Tips Customer Centricity Social Media Insurance 85

SmartKarrot

OCTOBER 16, 2020

It is a given that losing a client from your base could be quite upsetting. But beyond a certain extent, losing your customer base is unhealthy. Before that, let us see what some of the adverse effects of customer attrition are: 1. Communicate with your existing clients and build a rapport with them.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Pretium Solutions

JANUARY 1, 2012

Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Proactively ask those existing loyal customers to actively refer their family and friends. The process also tends to open up new channels of healthy communication inside the organization.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

Pretium Solutions

JANUARY 1, 2012

Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Proactively ask those existing loyal customers to actively refer their family and friends. The process also tends to open up new channels of healthy communication inside the organization.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40