Education Services Group

JUNE 4, 2020

A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. If proven effective in incubation, you then roll the new process out to the rest of your team of Customer Success Managers and your entire customer base. Customers change.

Customer Journeys 52

Customer Journeys Strategy Customer Success Examples 52

ChurnZero

AUGUST 13, 2021

Because what you don’t want is 10 different voices coming out for communications. You don’t want to dictate exactly how people communicate, but you also want people to represent your company, and how you want to talk to customers. [A] Hunter: It’s also communicating well with your executives.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

ChurnZero

AUGUST 13, 2021

Because what you don’t want is 10 different voices coming out for communications. You don’t want to dictate exactly how people communicate, but you also want people to represent your company, and how you want to talk to customers. [A] Hunter: It’s also communicating well with your executives.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

Influitive

OCTOBER 21, 2015

Brands that focus on developing personal relationships with customers and driving engagement across their lifetime are better able to win, serve and retain customers. Advocate marketing, along with stronger customer success programs, ensures we can do that.”.

B2B 99

B2B Marketing Social Media Report 99

Education Services Group

MAY 23, 2022

5 things to remember for your customers. Change is hard (in a different way). Whether CS is an entirely new offering or you’re expanding it to new parts of your customer base, there will be a period of adjustment. Change is hard on customers, too. They’ll need time and support as they make the transition.

Customer Success 52

Customer Success Sales Guidelines Customer Satisfaction 52

LiveChat

FEBRUARY 10, 2017

To make your chat visible, you can set up an automated and customized messages that engage your website visitors. You can personalize greetings for customers based on their actions on your website and information you have about them. The point of having a chat is to communicate immediately – without a queue or delay.

Customer Experience 28

Customer Experience Customers Communication Feedback 28

Kustomer

SEPTEMBER 3, 2020

The Importance of Listening in Every Stage of a Customer’s Journey. Another useful tactic to adapting in a new market is understanding how the customer communicates in various stages of their experience. As the market and customer changes, companies change. Or is our customer base in a state of decline?

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52