Communication Culture Customer Care Sports 
InMoment XI
FEBRUARY 8, 2023
Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. But customer experience is a ribbon that cuts across these silos, and an effective CX program ensures that hand-offs between silos are clean and that no facet of the customer experience falls into the cracks.
BlueOcean
AUGUST 27, 2020
And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process? They should be able to clearly communicate their plans and transparently share their biggest hurdles.
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CX Accelerator
DECEMBER 31, 2018
When we are honest with ourselves, we all know culture is the linchpin for everything we do in the Contact Center. We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless.
BlueOcean
JANUARY 20, 2022
In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. The cherry on top of these considerations is the cultural alignment between your organization and your customer base. Are you dreading it?
BlueOcean
JULY 16, 2019
That means greater buying power when your outsourced customer care team is located in Canada. A shared understanding of slang as well as tone of voice are also key to your agents being able to deliver an amazing customer experience. You’ll share cultural similarities. You’ll access a deeper labor market.
BlueOcean
DECEMBER 13, 2022
Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. Customers need to trust a brand in order to stick with it. That means communicating with integrity, openness, and honesty. In particular, transparency is critical.
GlowTouch
APRIL 27, 2021
Billed as the fastest two minutes in sports, the Kentucky Derby is as much a social event as it is a horse race. It is among the most-watched sporting events of every year, often trailing only the Super Bowl. As it turns out, quite a few consumers do, especially when communicating with small businesses. So why does this matter?
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