Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. They needed to bring more of a customer voice to delivery/operations, so she undertook that role.
Alida
MARCH 10, 2017
According to an Accenture-commissioned study by Forrester Consulting, only seven percent of business leaders think that their company’s shopping experience exceeds customer expectations. According to Forrester , a one percent increase in CX scores can translate up to $100 million in annual revenue. CX is a huge business opportunity.
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Customer Bliss
MARCH 24, 2015
If there’s a void, it may be right to consider a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. __ YES there is __ NO there is not. We have a roadmap for the customer work and know where progress will be measured. __ YES we do __ NO we do not.
Education Services Group
NOVEMBER 8, 2021
More so, even, as businesses take on new challenges and refocus efforts on customer satisfaction and retention. As Customer Success enthusiasts, we think the evolution of CS is intertwined with the future of business. 55% of our respondents said that Customer Success owns the renewal, a 5-point increase from last year.
CSM Magazine
NOVEMBER 6, 2016
With business leaders paying more and more attention to the customer experience, eradicating weak links will be a key focus for the new wave of ‘Customer Service Officers’ and ‘Chief Customer Officers’ that are entering boardrooms around the world. About the Author.
Kayako
OCTOBER 23, 2017
I remember protesting strongly: sales are selling to the wrong people, the product has missing features, marketing isn’t giving us customer success content! Sunan Spriggs, the Chief Customer Officer, calmly replied, “Exactly. Download it now. And those are the things you’re responsible for fixing.”.
Gainsight
JUNE 9, 2021
We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. PT) to continue binge-ing the best customer-focused content! Here are the track highlights: Chart-Topping Customer Success Operations. Different lines of business value different outcomes in different ways.
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