Customer Bliss

APRIL 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. People (and organizations) don’t change overnight to suddely become customer-focused. And, hopefully, these tips for interviewing will serve you well.

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Chief Customer Officer Customer Journeys How To Leadership 135

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Chief Customer Officer Customer Success Leadership Consulting 53

Kitewheel

JANUARY 7, 2020

The head of marketing may be responsible for how customers interact with content online or in digital ads, while the sales leader may ensure salespeople are adequately coached in a customer-focused sales approach. This might be a chief customer officer, the head of marketing, or the CIO.

Customer Experience 52

Customer Experience Chief Customer Officer Customer Journeys Customers 52

Help Scout

APRIL 27, 2021

Current readers may recognize elements like “Chief Customer Officer” as if it is no big deal, but this was unproven ground then. I know this book shaped my approach to customer experience, and it will shape yours, too. Be Our Guest: Perfecting the Art of Customer Service”.

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Customer Experience Retail Chief Customer Officer B2C 117

Wootric CX Blog

JULY 15, 2020

NPS is an easy, trusted, and benchmark-able way to start driving customer-focused action at your company. However, the most successful companies never lose sight of the fact that the primary purpose of CX metrics is to drive customer-focused action.

NPS 69

NPS B2B Net Promoter Score Effort Score 69

Gainsight

JUNE 9, 2021

PT) to continue binge-ing the best customer-focused content! Career-flix After Party: Tips, Tricks, and Hacks to Fast Track Success. Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix. If not, we highly recommend you do. Chairside Yoga.

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ChurnZero

JANUARY 15, 2021

The Zoom meeting bar is rising, so Customer Success leaders should be helping their teams prepare to look and sound their best from home, even if their “office” is a utility closet! Customer Success will shift from product- to customer-focused strategies. Bigger budgets for Customer Success.

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SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

JANUARY 7, 2022

With the continuous evolution of the CX domain on the bottom line, a new role has emerged to assist enterprises in setting up the next level of CX expectations – the Chief Customer Officer (CCO). But the question is still: What exactly do CCOs (Chief Customer Officer) in this relatively new executive position do?

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Chief Customer Officer How To Customer Centricity Social Media 10

SmartKarrot

OCTOBER 7, 2020

The mid-level roles are of a customer success leader while the higher roles are of a director or VP of customer success along with Chief customer officer as the highest role in this team. 2 Identify Customer’s Goals. Remember, customer success is also a mindset that you need to infuse in your organization.

Customer Success 10

Customer Success How To Roadmap Net Promoter Score 10

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Lynn Hunsaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan. Lynn Hunsaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Team HGS

AUGUST 22, 2017

Yes, we are finally nearing the tipping point. I was speaking at a conference, and I asked VPs of customer service or chief customer officers if any of them had deployed bot technology. At this session, she guided attendees on: AI’s evolving role in optimized CX. Lauren: Great question! Lauren: Yes, we do.

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Customer Service Chief Customer Officer Average Handle Time Social Media 52