Remove Chatbots Remove Feedback Remove Self Service Remove Sports
article thumbnail

Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Contributions are welcome!

article thumbnail

Intelligent Automation in Call Centers: A Paradigm Shift in Customer Service Excellence

NobelBiz

Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Don’t miss it!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105
article thumbnail

Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Check our comprehensive guide for specific customer service tips to help you improve customer satisfaction.

Retail 78
article thumbnail

How to Use WhatsApp for Customer Retention

Kustomer

It sports a strong feature suite for businesses, who have recognized its ability to make reaching customers as easy as texting. A good chatbot AI is a must for creating and maintaining customer relationships. A good chatbot AI is a must for creating and maintaining customer relationships. Self-Service at Scale.

article thumbnail

The best text analytics software platforms (2022)

Thematic

A common example is analyzing text-based customer feedback, with the focus on finding common themes and trends. These themes and trends inform strategic action within a company, to improve their products and services. is a text analytics platform built specifically to make sense of customer feedback.

article thumbnail

Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! That’s the power of responding positively to customers’ negative feedback. You can still take steps to stop the rot and turn your NPS score around.

NPS 208