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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

is a free online session where experience measurement experts from our team answer YOUR questions about Customer Experience, Pharma Patient Support Services and more. Just sign-up on our e vents page and we will send you the recording of the session afterwards. Tune in for short, casual conversations Tuesday's at 2:00pm ET. No problem!

Video 118
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3 Predictive Strategies to Drive Revenue and Impact the Bottom Line

CloudCherry

Quicker responses to customer service contacts might increase customer satisfaction—but at which point does the cost of providing instantaneous support surpass the benefits? At this level, hiring smart engaged employees, empowering them and training them to anticipate what customers need is the most important strategy.

Strategy 150
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Best Practices in Communications to Improve Employee Experience

PeopleMetrics

As always, be open to all ideas, support your team members, and set clear expectations. Finally, don’t let your communication skills tarnish; stay current on business communication strategies. Research in employee e xperience shows that passionate, enthusiastic employees provide a better customer experience. Sean holds a Ph.D.

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C-Level Telco Speakers to Share Views on Implementing a Successful CEM Programme

CSM Magazine

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Ensuring that CEM activities are at the heart of all decision-making processes within the organization.

CEM 40
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Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain

PeopleMetrics

W e review and refine this list with our client to make sure these categories make sense. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

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Do you know where your CX data is?

SuiteCX

CX (customer experience) and CEM (customer experience management) practitioners require actionable data to understand, interact with, and plan to change the experience of the customer. So where do CX and CEM professionals get actionable data to make intelligent decisions? Does Big Data or Click Stream Data “come to the rescue?”.

CEM 100
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Do you know where your data is?

SuiteCX

CX (customer experience) and CEM (customer experience management) practitioners require actionable data to understand, interact with, and plan to change the experience of the customer. So where do CX and CEM professionals get actionable data to make intelligent decisions? Does Big Data or Click Stream Data “come to the rescue?”.

CEM 100