Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ProProfs Chat

MAY 1, 2020

Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. Source: Mckinsey.com.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. It’s the last group that will win the digital customer experience game. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX.

Self Service 9

Self Service Customer Service e-support Retail 9

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Up Your Service

JUNE 18, 2018

Your Service Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Are we working on a case-study, discussing a video, reading an article, or debating a question? Using The UP!

Case Study 40

Case Study Exercises Training Culture 40

Up Your Service

JUNE 18, 2018

Using Ron Kaufman’s Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Are we working on a case-study, discussing a video, reading an article, or debating a question?

Case Study 40

Case Study Exercises Training Culture 40

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Let’s make sure your customers do. What makes it high touch?

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

customer sure

JUNE 25, 2014

Which means 27% of customers had a reason NOT to buy again, and they’re not likely to pass on a recommendation to others, either. So 27% of sales are at risk in companies that regard themselves as ‘good’ at customer service. Customer Feedback. They’re all ways that customers give signals.

Sales 48

Sales How To Feedback Case Study 48

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

Loyalty 43

Loyalty Airlines Automotive Government 43

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0