Uniphore
AUGUST 12, 2021
Design for the distracted caller Whether calling or texting for support, customers typically aren’t looking to linger on the line. Remember that callers probably aren’t listening to every word, so you’ll need to design scripts and call flows that reflect this. In other words, “design for the ADHD mindset.”.
Cyara
AUGUST 19, 2019
In my last blog post , I focused on how Cyara Accelerator helps companies accelerate their migration to Amazon Connect by automatically documenting existing IVR applications, and automatically generating call flows in Amazon Connect.
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Cyara
FEBRUARY 11, 2019
My excitement wasn’t so much about the IVR discovery capability our development team had put together—it essentially dials into your IVR, reverse engineers it to figure out what it does, and then documents it. Rather, my excitement was for the visual editor we had created that allowed us to see IVRs and call flows for the first time.
Talkdesk
JUNE 18, 2020
Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.
Talkdesk
DECEMBER 23, 2020
Forgive and forget: Forgiveness of loans up to $150,000 will require a one-page online or paper form with borrower certifications; loans of $150,000 to $2 million may have simplified documentation requirements as well, as noted previously.
AWS Machine Learning
FEBRUARY 6, 2023
The voice authentication call flow implemented in Talkdesk interacts with Amazon Lex as follows: When a phone call is initiated, a customer lookup is performed using the incoming caller’s phone number. For more information, visit the Talkdesk Voice Biometric documentation.
Magellan Solutions
AUGUST 16, 2021
It should be a living document, constantly evolving and filled with links and tabs that are useful for organizing the information from the top down and from the bottom up. These tutorials can take the form of YouTube videos or online documents or slideshows.
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