Call Center Customer Service Representative Exercises How To 
Myra Golden
APRIL 10, 2017
George was a bright, energetic, proactive frontline customer service representative. At 2:30 I have a customer loyalty task force meeting. George jumped at the chance to get out of the call center and sit in on a meeting with managers and directors. George, I have an opportunity for you,” I said. “
NobelBiz
OCTOBER 31, 2023
At its heart, business is a bond between service providers and customers. Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty.
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CSM Magazine
MARCH 22, 2016
In recent years, more and more sources have referred to call centers as the “white collar sweat shop” of our time. All the stressful time I had spent either as a Customer Service Representative (CSR), supervisor, manager or director – this statement made perfect sense to me. Results: What to expect.
CX Journey
AUGUST 22, 2017
Working in a call center, whether you're on the phone or on the floor managing operations, means that you're front and center with customers at all times. It also means that you know the importance of delivering a great service experience for your customers. In this article, I'll outline how to best do that.
Magellan Solutions
AUGUST 13, 2021
Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. Therefore, they can deal with customers’ issues delicately with regards to their feelings too.
Myra Golden
APRIL 5, 2023
It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. Mastering the art of signposting can help you control the call, build rapport with the caller, and ultimately achieve your desired outcome. .”
Beyond Philosophy
MAY 18, 2023
The same goes for customer service representatives. Having a high EQ is vital to customer service. In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. That was something that occurred in my 360-evaluation exercise.
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