SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey.

Retail 52

Retail Strategy Customer Experience Sports 52

ShepHyken

JANUARY 23, 2023

13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Most companies need to stay focused on what we call Loyalty Imperatives for this decade.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Comm100

FEBRUARY 10, 2022

Once you’re ready with these dashboards, here are some strategies to personalize your customer service: Let self-service options like the knowledge base or FAQs be your customer’s first step. Keep track of and reward loyal customers. You’d be surprised to know that the average customer is a part of 15 loyalty programs.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Kustomer

MAY 3, 2022

How can companies combine each of these strategies into one unique solution that garners the trust and loyalty of their audience? Hyper-personalization is a tactic that combines the power of artificial intelligence (AI), real-time data, and the insights of your CRM to significantly improve the customer experience (CX).

Feedback 98

Feedback CRM First Call Resolution Loyalty 98

Retently

FEBRUARY 20, 2023

Yet, while observation is arguably the most straightforward approach to forecasting customer behavior, it still requires significant effort. For a quicker result, NPS will do the job as it assesses customer attitude and loyalty to the brand. The same is valid for loyalty programs.

Ecommerce 156

Ecommerce NPS Effort Score Analysis 156

Pointillist

JUNE 15, 2018

Getting customers engaged in shorter-term activities often bodes well for long-term customer retention. Is Retention About Churn or Loyalty? Another source of confusion is that in some industries retention is synonymous with churn, while in others it goes hand-in-hand with loyalty. Build Effective Loyalty Programs.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

ProProfs Chat

DECEMBER 12, 2019

Whatever be the case, it is only a good customer experience that can make you recommend it to your loved ones. . How do you make your company customer-centric? . Research is the only way on which you can base the foundation for a strong and loyal customer base. . Customer Loyalty & Customer Service Quotes.

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

Qualtrics

APRIL 30, 2019

In our latest Customer Experience Visionaries post, Walter Li, Head of Insights at Cathay Pacific , tells us how the airline is creating breakthrough customer experiences to boost customer loyalty and grow its market share. Or do you want to make them advocates for your brand?

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42

Pointillist

MAY 23, 2018

Journey discovery is the best approach to reveal the numerous paths your customers actually take, as they engage with your company across channels and over time. Customer journey maps are typically created to visualize a specific experience for a particular segment or persona. Real-time Personalization. One-on-one interviews.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90