Playvox

MARCH 27, 2023

As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.

Contact Center 84

Contact Center Gamification Training Chatbots 84

NICE inContact

DECEMBER 5, 2017

There are ways to lower contact center attrition that can not only keep the agent but increase productivity and efficiency. Onboarding and initial training should ideally be focused on the mission of the company; the why behind every aspect of the job, cultural immersion, and the relationship between them all. Training and development.

Contact Center 240

Contact Center Tips Gamification Culture 240

RapportBoost

DECEMBER 10, 2018

And it just breaks my heart because on the whole, it is not the fault of the technology, it is the fault of the implementations and knowledge, and the culture that underlies in. So, 25% is such a low statistic, actually I would guess that maybe for call center employees, that could even be lower. Kaye: Absolutely, yeah.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

MARCH 31, 2022

For the modern call center agent, communication is everything. As a call center agent, you have the opportunity to create lasting relationships with your customers, and to earn their loyalty. When you’re running a call center, it can be difficult to know how to define success.

First Call Resolution 52

First Call Resolution Call Center Culture Gamification 52

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NICE inContact

DECEMBER 5, 2017

There are ways to lower contact center attrition that can not only keep the agent but increase productivity and efficiency. Onboarding and initial training should ideally be focused on the mission of the company; the why behind every aspect of the job, cultural immersion, and the relationship between them all. Training and development.

Contact Center 161

Contact Center Tips Gamification Culture 161

RapportBoost

NOVEMBER 5, 2018

Jenny Craig is a well-known brand, we have been around for 35 years, and we help people lose weight in which they chat with one-on-one dedicated support, as well as a healthy meal replacement system, and they can go into one of our 500 centers and have their food delivered to them with Jenny Craig anywhere. Tony: Cool.

Contact Center 40

Contact Center Video Sales Training 40

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. Here’s how to start laying that new cultural foundation, brick by brick. You also hope to keep agents engaged so they’ll want to stay put.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

JANUARY 4, 2022

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Emphasize hands-on learning.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40