Call Center Call Center Solutions Customer Journeys Customer Service 
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
TechSee
DECEMBER 11, 2018
Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise.
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NobelBiz
SEPTEMBER 6, 2022
How to reduce call center attrition rate? Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition.
UJET
JUNE 25, 2021
As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center.
TechSee
APRIL 10, 2018
We’ve underlined three primary goals and considerations for why and how a contact center BPO should plan its tech adoption strategy. Own the end-to-end customer journey. Embracing technology provides BPO with the opportunity to own the automated self service part of the process.
Kustomer
APRIL 13, 2022
Great customer service is paramount for every customer-facing business. Online customer service can be challenging because of the lack of face-to-face interaction, but the fundamentals remain the same. You need to keep your customers happy by delivering a consistently excellent service experience.
TechSee
NOVEMBER 27, 2018
It will also reduce contact center volume, technician visits and no-fault-found returns. AR creates new digital experiences that transform the customer journey into a connected and immersive visual interactive experience. The steady progress toward deeper implementation of AR within Customer Service is inevitable.
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