NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.

Self Service 117

Self Service Technology Customer Service Contact Center 117

Magellan Solutions

APRIL 14, 2021

Call centers manage all buyer interactions and expectations. Contact centers can be either in-house or a third-party firm. Outsourcing vs. Outsourcing a call center firm is the same as allowing specialized organizations to take over specific roles. Businesses do this to perform admin tasks with ease.

Call Center 52

Call Center Hospitality Government Contact Center 52

Magellan Solutions

JUNE 29, 2021

Customer satisfaction , often abbreviated as CSAT, is a measure of how happy your customers are with the services contact centers provide. . Customer happiness, call center scheduling, and staff morale are all impacted by agent turnover. Thus it should be included on a list of contact center KPIs to track over time.

Call Center 52

Call Center Net Promoter Score Contact Center NPS 52

TechSee

DECEMBER 27, 2018

A hypothetical case study: You finally get your hands on that new drone you’ve been wanting. According to a recent TechSee survey , 31% of DIY consumers reported having to give up mid-process and contact a customer service agent for assistance after failing to self-install successfully.

Retail 84

Retail Chatbots Consumers Video 84

Magellan Solutions

APRIL 24, 2021

Businesses are not hiring contact centers to become band-aid solutions. Determining the dangers and threats in the business structure of your Healthcare Contact Center partner is not enough. Competitive risks is the negative impact that a decision of a competitor might affect you. Controls.

Healthcare 52

Healthcare Call Center Insurance Banking 52