Horizon CX

APRIL 3, 2023

It’s not like they are the only ones doing this—different options of course, but everyone uses the same boring message. And of course, there’s also the standard message; “this call may be recorded for training purposes.”

Contact Center 130

Contact Center Call Center Entertainment System 130

CSM Magazine

MAY 6, 2019

Improving customer service is a journey, not a destination, and you should always be working on new, innovative ways to make the customer service experience better for your buyers. One of the best ways to do that is to improve your inbound customer service experience. That is your call center experience.

Tips 40

Tips Customer Service Multi-Channel Call Center 40

Maru Group

JUNE 11, 2019

Of course, the aforementioned gap is not about the language spoken by different functions within the business but rather the nature of the beast -the amount of data that’s preventing meaningful and productive conversations from taking place.

Voice of Customer 40

Voice of Customer Data Metrics Call Center Experience 40

Maru Group

JUNE 11, 2019

Of course, the aforementioned gap is not about the language spoken by different functions within the business but rather the nature of the beast -the amount of data that’s preventing meaningful and productive conversations from taking place.

Voice of Customer 40

Voice of Customer Data Metrics Call Center Experience 40

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.”

Call Center 40

Call Center Call Center Solutions Fashion Call Center Experience 40

RapportBoost

NOVEMBER 5, 2018

Tony Medrano: First, we are going to talk about change, transformation, changing a contact center into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand.

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

OCTOBER 17, 2023

According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance. Of course, non-compliance can result in severe penalties, reputational damage, and loss of trust. Example from a Call Center Perspective During a promotional event, a call center experiences an unexpected surge in call volume.

Call Center 59

Call Center Management Contact Center Contact Center Software 59