NICE inContact
APRIL 8, 2019
Before we get started with the how, what, and why, let’s take a step back… Ask yourself, what is your sole purpose in your contact center? So, be sure to balance the common direction to a female voice with preferences in your own industry, and those associated with your brand. To make your customer happy? To drive revenue?
Magellan Solutions
MARCH 14, 2023
A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed to the country’s Gross Domestic Product (GDP). No wonder the call center industry remains to be the ‘sunshine industry’ through the years.
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NICE inContact
AUGUST 23, 2020
Building loyalty, meeting high service expectations, and differentiating from competitors are common challenges faced by businesses of all sizes in most industries. While the traditional call center experience was based on voice, 2020 consumers expect much more than a basic IVR with a maze of options.
Magellan Solutions
AUGUST 4, 2021
The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed to the country’s Gross Domestic Product (GDP). . million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). At present, 1.4
RapportBoost
NOVEMBER 5, 2018
Tony Medrano: First, we are going to talk about change, transformation, changing a contact center into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand.
Win the Customer
SEPTEMBER 15, 2020
Like any other industry, there’s always room for improvement in call center customer experiences. Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press.
ShepHyken
OCTOBER 25, 2019
This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. This is multiplied in a contact center as often the customer experience is the main focus.
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