Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Episode Overview.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

CSM Magazine

APRIL 16, 2024

By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient. A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms.

Customer Experience 52

Customer Experience Wait Times Chatbots Analysis 52

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Others might be motivated by the financial freedom that comes with a higher income. Lately, though, it’s as if those pressures have been magnified times ten.

Sales 73

Sales Training Financial Travel 73

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Others might be motivated by the financial freedom that comes with a higher income. Lately, though, it’s as if those pressures have been magnified times ten.

Sales 64

Sales Training Financial Travel 64

Integrity Solutions

MARCH 21, 2022

One of the hallmarks of account-base sales is hyper-personalization. In financial services, for example, a 5% increase in customer retention has been shown to produce a whopping 25% increase in profit. Here are just a few highlights from our conversation. Account Based Sales: How To Strategically Select Sales Targets.

Sales 52

Sales Customer Retention B2B Tips 52

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. But what has been missing is an easy way to build a business case for prioritizing projects that both business and technical teams can agree upon. Starting from scratch.

Metrics 26

Metrics e-support Culture Customer Centricity 26

Bold360

JANUARY 19, 2017

Customer service has never been more important. Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. Simply put, between conversion and churn. Jeanne Bliss. JeanneBliss. |.

Customer Experience 40

Customer Experience Self Service Consulting Social Media 40