Inbenta

JANUARY 30, 2020

The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

Tourism 121

Tourism Chatbots Self Service Industry 121

SurveySparrow

FEBRUARY 18, 2024

Feedback Management No feedback will go unaddressed with the closed-loop process for efficient customer follow-ups. Better User Experience: Businesses want tools that are easy to use and have good support. Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Think Customers

JULY 29, 2022

Customer intent is defined as the reason or purpose behind a customer’s actions or behavior towards a brand. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 59

Data Apparel Automotive Tourism 59

SurveySparrow

MARCH 5, 2024

Customer Loyalty: Identify how likely customers recommend your brand to their friends and families using NPS gauge charts. Customer Effort Score (CES): Analyze and improve the ease of completing transactions, transferring funds, and managing accounts online.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

BirdEye

NOVEMBER 8, 2023

FAQs on eCommerce review sites Unlock your business potential by listing on these eCommerce review sites To truly elevate your brand experience, you must be listed and engage regularly on these third-party review sites. It allows users to provide reviews and ratings on various software tools, products, and B2B services.

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

SurveySensum

APRIL 5, 2022

Though often we assume a brand or product is the best in the industry, we always look for alternatives that can fully meet our business preferences and is a value for money. . SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. SurveySensum. And not just that.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52

Inbenta

JUNE 30, 2021

Tourism, hospitality, and leisure companies have been extremely touched by the Covid pandemic, with thousands of canceled flights, hotel bookings, and more. Especially in Covid and post-Covid times where face-to-face support is less preferred by customers, chats have become a new and easy-to-use channel to reach brands and companies. .

Chatbots 105

Chatbots Examples Self Service Insurance 105