ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. Do they spread your brand message? is definitely the blog post.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Hero Digital

OCTOBER 5, 2019

And there are a few ways to talk to your customers directly. Direct interviews can provide powerful insights into customer experiences with your brand and products. Interviews are a great way to go deep into the needs of a specific persona or customer type,” Atlassian says. Audience Interviews. Online Surveys.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

delighted

AUGUST 23, 2019

Delivering great customer experiences results in stronger brand loyalty and can truly set your company apart from the competition. An effective customer experience program can help with just that. What is a customer experience program? Is this about a white paper that they read? It doesn’t have to be.

Customer Experience 41

Customer Experience Customer Journeys How To Effort Score 41

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. According to Bain and Company, research from 2011 indicates that when brands engage or respond to customer requests over social media, those customers spend 20-40% more on average.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.

Brands 60

Brands Customer Centricity CRM Consumers 60

Beyond Philosophy

NOVEMBER 28, 2016

There’s little doubt that engaged customers can, and do, help shape the brand. They can also provide useful feedback and build brand-based communities. From my perspective, at least, experiences that drive customers’ emotional brand trust and bonding can be both shaped and sustained. Today, is that enough?

Engagement 60

Engagement Customer Experience Employee Engagement Consulting 60

Tricia Morris

SEPTEMBER 4, 2015

Now consider this: In a recent Aspect Consumer Experience Survey , 76% of consumers surveyed say their view customer service as the true test of how much a company values them. According to PayScale.com , the average hourly pay for a customer service representative in the United States is $12.91. Cost Center or Value Center.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40

Beyond Philosophy

SEPTEMBER 13, 2016

While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world. Republished with permission from CustomerThink.com.

Social Media 60

Social Media Multi-Channel B2C B2B 60