ProProfs Chat

APRIL 5, 2019

No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. But are these articles sufficient enough to revamp the existing strategies? Lindsay is the Founder CEO of Customer Thermometer. Your thoughts.

Strategy 93

Strategy Chatbots Self Service Customer Centricity 93

Talkdesk

SEPTEMBER 25, 2017

What is the secret weapon of your customer service strategy? “I I think local service itself is an incredibly hard category because of all of the possible pitfalls. One key element to being successful is figuring out the right price point at the level of customer support service you need.

Self Service 40

Self Service Video Customer Centricity Customers 40

Eptica

APRIL 30, 2019

Date: Wednesday, May 1, 2019 Author: Pierre-Antoine Giraux - Chief Marketing and Communications Director 5 ways to make your self-service seamless. Author: Pierre-Antoine Giraux - Chief Marketing and Communications Director Recent research from Gartner highlights the challenges and opportunities for digital customer experience in 2019.

Self Service 60

Self Service Chatbots Consumers Social Media 60

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Let’s make sure your customers do. What makes it high touch?

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Martin Hill-Wilson

FEBRUARY 16, 2016

I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. We concluded that Intelligent Assistants are not just a channel shift strategy. At the very least, they are a transformational opportunity to redefine customer engagement. Thanks for reading.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Tricia Morris

JANUARY 29, 2016

Let’s take a step back for a second and forget about breaking blocks and crafting recipes and define the term customer engagement. Let’s parse that into two parts: First the “ongoing interactions” aspect followed by the all-important “offered by the company, chosen by the customer” components. This cannot be understated.

Customer Engagement 40

Customer Engagement Engagement CRM Self Service 40

inmoment

MARCH 9, 2020

Leiter is chairman of Leiter & Company, a strategy consulting and investment firm, and a distinguished strategy fellow at The Conference Board. He is author of the book, Crafting Strategy in an Accelerating World. From ‘Full-service, Analog’ to ‘Self-service, Digital’ Experiences.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52

Martin Hill-Wilson

JUNE 8, 2015

I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. These stories counterbalance the highly leveraged rhetoric used to attract us in the form of latest business book best sellers and conference agendas that drip with zeitgeist topics. Great result!

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. When introducing a new technology to your customer service strategy, there are likely to be some speedbumps.

Chatbots 112

Chatbots Customer Journeys Knowledge Base How To 112

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. When introducing a new technology to your customer service strategy, there are likely to be some speedbumps.

Chatbots 101

Chatbots Customer Journeys Knowledge Base How To 101