ECXO

APRIL 26, 2023

Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one).

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Kustomer

MAY 28, 2020

Blake suggests that this is happening because of the nature of CEOs and their short time investments in companies along with the need to change culture. Changing a company’s culture and being willing to make a long term investment into customer experience isn’t always appealing and is not a quick fix. She does keynote speaking.

Culture 52

Culture Customers Competitive Advantage Innovation 52

Peter Lavers

JULY 7, 2015

In this tide of change and upheaval, customers are stepping into their power and making ever-increasing demands of business. Doug asserts that “building sustainable competitive advantage requires you to review your business models to ensure that the customer is central to its design”. Do we value staff tenure?

Customer Centricity 40

Customer Centricity Chief Customer Officer Case Study Banking 40

Grade.us

NOVEMBER 4, 2018

This bestselling author ( The Convenience Revolution is his newest publication) and speaker teaches companies to build a top-to-bottom culture of customer service, and to look for creative solutions which can help them stand out from the competition. Focus on your people first, and that will permeate out towards the customers.

B2C 33

B2C Competitive Advantage Retail Chief Customer Officer 33

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Mila Widyani – Head of Customer Experience at CIMB Niaga.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Customer Bliss

APRIL 20, 2018

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , Over time, Edwin began to see how branding and reputation management played a role in customer experience.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148