Lumoa
AUGUST 8, 2023
So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys! Customers are an integral part of any business’s success. Obviously, businesses wouldn’t exist without them!
Lumoa
SEPTEMBER 16, 2022
NPS is a very sought-after resource that many companies want to use when setting goals for their own NPS strategy. However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . What is a good NPS? Factors that affect your NPS.
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ServiceDock
MARCH 9, 2018
We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to improve Net Promoter Score" or "how to increase NPS in a restaurant?”. That is a great example of how a CX programme itself may be manipulating the result (they had an NPS of 81).
SurveySensum
JUNE 24, 2019
Lately, a study has been revealed that customers are likely to pay more for a telecom operator based on service over price. What is Net Promoter Score (NPS)? However, with the advent of AI, the feedback is no longer remain the same as it now tells the real-time insights and storytelling to improve customer experience.
Wootric
DECEMBER 17, 2018
Banks alert you about suspicious activity on your account and let you set alerts for when your accounts fall below a certain amount. You can get similar, automated alerts when it comes to Voice of the Customer data. 3 Monitor NPS Trends by Customer Segment.
Answer Dash
NOVEMBER 27, 2018
While many companies focus on scores such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS), they’re overlooking a more important metric that is more intricate. That is the Customer Effort Score (CES). 86% of customers experiencing a complex transaction had a less than favorable impression.
CX Journey
JUNE 28, 2016
Unfortunately, this is one of the pitfalls of NPS. The target, not the customer and his desired outcome, becomes the focus. When it was first introduced, and still today, the beauty of NPS was that it gets executives focused on the customer experience. The problem is, many simply focused on NPS.
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