Blake Morgan

MARCH 5, 2024

                                             Exceptional customer experience (CX) isn’t just for B2C companies anymore. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift.

B2C 52

B2C B2B Exceptional Customer Service Touchpoint 52

Innovative CX

JANUARY 23, 2023

Use technology wisely and appropriately but always focus on the customer experience first and not on saving money by using technology. • If the core of your business is exceptional customer service, then outsourcing to a third party can be financially beneficial but detrimental to your customer relationships.

B2C 52

B2C B2B Customer relationships Exceptional Customer Service 52

Oracle

MAY 26, 2020

They looked at a few systems and eventually invested in Oracle B2C Service in May 2013 and later added Oracle Field Service. One of Traci’s favorite quotes is, “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.”

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Joe Rawlinson

MAY 17, 2017

Promotions , proactive invitations and live chat work well both in B2C and B2B ecommerce environments, as they can be tailored to your organisation’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.

Engagement 79

Engagement Ecommerce Banking B2C 79

ShepHyken

JUNE 23, 2017

Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.

Engagement 76

Engagement Banking B2C Exceptional Customer Service 76

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! The seven lessons I learned about customer service excellence from a short stay in various hospitals. But think again.

Healthcare 202

Healthcare Consumers Customer Service Company 202

ShepHyken

JULY 24, 2023

My Comment: Is B2B customer service really that different from B2C customer service? I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened.

Customer Service 12

Customer Service Effort Score Retail B2B 12