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From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks

Blake Morgan

                                             Exceptional customer experience (CX) isn’t just for B2C companies anymore. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift.

B2C 52
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3 Customer Service Lessons from Pella Corporation

Oracle

Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. In short, customer service directly impacts brand loyalty. Here’s how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. They were disconnected.

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What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence

C3Centricity

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1. Customer #CEX #CRM Click To Tweet.

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This IS Personal!

Innovative CX

How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers. It doesn’t matter…B2C or B2B.

B2C 52
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Top 5 Customer Service & CX Articles for the Week of July 24, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

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Proactively Engaging with Website Visitors

Joe Rawlinson

Promotions , proactive invitations and live chat work well both in B2C and B2B ecommerce environments, as they can be tailored to your organisation’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.

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Guest Blog: Proactively Engaging with Website Visitors

ShepHyken

Promotions, proactive invitations and live chat work well both in B2C and B2B e-commerce environments, as they can be tailored to your organization’s products. This image alerts the visitor to the information and when clicked can automatically direct them to the relevant page. Lead Generation. Offline Forms.