Blake Morgan
MARCH 5, 2024
Exceptional customer experience (CX) isn’t just for B2C companies anymore. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift.
Oracle
MAY 26, 2020
Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. They looked at a few systems and eventually invested in Oracle B2C Service in May 2013 and later added Oracle Field Service. Plus, they wanted to easily upgrade their solutions.
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ShepHyken
JULY 24, 2023
My Comment: Is B2B customer service really that different from B2C customer service? I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened.
SmartKarrot
JULY 7, 2023
It can be utilized with ease by B2B and B2C businesses as well. Benefits of Account White Space Analysis By now it must be clear to you that analyzing white space improves a business’s sales process and strengthens customer relations while growing business revenue. This is a long-term approach requiring consistency in operation.
Lumoa
APRIL 24, 2018
All of this goes to say that NPS can contribute to a brand’s customer-centric evolution, but the metric is not a silver bullet and should be used in conjunction with other insights. NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys."
SmartKarrot
APRIL 23, 2020
This has fueled the need for a more proactive approach to managing customer relationships that goes beyond positive customer interactions or exceptional customer service and support. It spans the entire customer journey, from product development and adoption to customer retention and growth.
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