Innovative CX

JANUARY 23, 2023

I was in ‘direct marketing’ at the time this book was written and was keen on learning all I could about finding value in our customer relationships. But fundamentally, isn’t customer experience about building customer relationships one customer at a time? It doesn’t matter…B2C or B2B.

B2C 52

B2C B2B Customer relationships Exceptional Customer Service 52

ShepHyken

JULY 24, 2023

So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Are You Telling Your Customers The Whole Truth? by Chip Bell (Forbes) No relationship is likely to be perfect all the time. A healthy customer relationship, like a healthy marriage, is marked by candor and welcomed critique.

Customer Service 12

Customer Service Effort Score Retail B2B 12

SmartKarrot

JULY 7, 2023

It can be utilized with ease by B2B and B2C businesses as well. Benefits of Account White Space Analysis By now it must be clear to you that analyzing white space improves a business’s sales process and strengthens customer relations while growing business revenue. This is a long-term approach requiring consistency in operation.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. Not only does this solidify consumer loyalty to a brand, but companies with above-average customer experiences regularly outperform their competitors financially.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10